FixFlowService Desk and Maintenance (CMMS)
From fault reports to planned maintenance, SLA tracking and approval steps, you run your whole service operation from one screen.
What FixFlow offers
FixFlow
Service Desk and Maintenance (CMMS)
Key features
- Tickets, work requests and maintenance records; Kanban view with live updates.
- Business-hours-aware SLAs (first response and resolution) and an SLA breach board.
- Approval steps, automatic rules and status-transition automation.
- A customer portal for your service customers.
- Dynamic forms with signature, photo, GPS location, barcode and QR.
Who it is for
Service and maintenance managers, dispatchers, field technicians, account managers at service providers.
What you can do with FixFlow
Key screens and workflows. The pictures are schematic; in a demo we show the product itself.
Kanban and live job tracking
Tickets, work requests and maintenance records move status by status on one board. The screen updates live; the technician sees the job as soon as the dispatcher assigns it.
- Kanban view with live updates
- Assignment and status transitions
- Ticket, work request and maintenance records
SLA and breach dashboard
First response and resolution times are measured against the business hours you define. The SLA breach dashboard highlights tickets at risk or overdue; the check runs regularly in the background.
- Business-hours-aware first response and resolution SLA
- SLA breach dashboard
- Regular SLA check in the background
Approval steps and automatic rules
The jobs you choose do not move on without approval; they are approved or rejected from the approval queue. Automatic rules and status transition automation cut repetitive work.
- Approval queue
- Automatic rules
- Status transition automation
Customer portal
The customers you serve open requests in their own portal and follow their status. Customer users reach only the portal; your internal screens stay closed to them.
- Request intake in the portal
- Request status tracking
- Separate customer role
Technicians in the mobile browser
Technicians open the job in their phone's browser and close it with photos, signature, GPS location, barcode and QR. There is nothing to install.
- Close jobs with photo and signature
- GPS location, barcode and QR fields
- Dynamic forms you adapt without code
Adapts without code
Request forms, statuses and SLA definitions are set in admin screens. You build approval steps, assignments and notifications in the workflow designer.
- Request and work order forms
- Statuses, transitions and business-hours SLAs
- Approval, assignment and notification flows
Frequently asked questions
Yes. Forms, statuses and rules are configured without code from the admin screens.
No. FixFlow works in the mobile browser; technicians open and close jobs in their phone's browser.
First response and resolution times run against the business hours you define; the SLA breach dashboard shows tickets at risk.
Yes. When you use both products, you go from a site alarm to a maintenance request with the same account.
Request a FixFlow demo
We will walk you through your own scenario in our demo environment.
